Returns & Exchanges

At iORA, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange your items within 30 days of purchase. Please ensure all garments are unworn, unwashed, and retain their original tags for a smooth processing experience.

Return Process

• 1.
  Initiate Request

  Log into your iORA account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all original tags are attached and the invoice is included inside the parcel.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.

• 4.
  Receive Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.