Frequently Asked Questions
Your guide to a seamless iORA shopping experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal or at any of our physical retail locations.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout if you need your fashion essentials sooner.
Do you offer international shipping?
Yes, iORA ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' services depending on your region.
How should I care for my iORA garments?
To ensure longevity, please follow the specific care instructions on the inner label of each garment. Generally, we recommend cold machine washes and avoiding tumble dryers for delicate fabrics.